How do I book an appointment?

You can book an appointment by calling your Willows Health practice site via telephone. Our friendly patient liaison officers will take your call and offer the right person for your appointment, at the right place for the right time. Site opening times may differ, so please check out the information on the home page.

What type of appointments do you offer?

We offer virtual appointments (telephone and video) and face to face appointments.

​If a clinician has decided you require a face to face appointment, we will always try to see you at a time that suits you. The current policy is that the clinician who has already spoken to you will endeavour to see you face to face. There may be some circumstances where this may not be possible, and you may be seen by another qualified professional instead. In rare circumstances, your appointment may be offered at another site if the site you are registered with does not have capacity to see you. Alternatively, you will be offered a face to face appointment at the local ‘primary care hubs’ which are commissioned by Leicester City Integrated Care Board (previous, Clinical Commissioning Group).

What do I do if there are no appointments?

The best thing to do in this instance is call your practice when it first opens and speak to a receptionist about getting an appointment. You can call one of our sites at any time during their opening hours to make an appointment for a future date. ​

You can also check out the Service Hubs page for information on appointments outside of your registered practice.

Whilst we recommend you seek medical advice, it is important you do carefully consider whether you need to speak to your GP surgery at all. There are lots of problems which can be resolved without speaking to a GP and can often be assessed and treated either by yourself or the local community pharmacist.

By treating yourself for common ailments which do not require specialist medical advice, you offer the opportunity for appointments to be freed up for those patients who really do require them.