The Friends & Family Test (FFT) is a feedback tool which offers patients the opportunity to provide feedback about the care and treatment they have received; this is not a traditional survey, this will be a continuous loop between our patients and staff.
The FFT questions ask if patients would recommend the services we provide and how we could improve them, this provides a mechanism to highlight both good and poor patient experience.
The data is completely anonymous and is not compulsory, but is available to all patients.
Friends and Family Test Results
Willows Medical Centre
January 2024
Please note, 'Willows Medical Centre' includes: Willows Health Evington, Clarendon Park Medical Centre, Pasley Road Health Centre, Heatherbrook Surgery, and Willowbrook Medical Centre (including Springfield Road)
Patient Feedback Survey
Completing a patient feedback survey is an invaluable step towards enhancing healthcare experiences. Your insights and experiences, both positive and negative, provide critical guidance to our medical team, enabling us to refine and personalize our care. By sharing your feedback, you play a direct role in shaping our services and ensuring that future patient care aligns more closely with individual needs and expectations. Your voice matters; it not only contributes to improving healthcare quality but also fosters a more transparent and patient-centric healthcare environment. Remember, your feedback can make a significant difference.